Shipping and Delivery
Getting Ready
We have received your order and we are getting your sauna ready to ship. Once your sauna is prepped for shipping and checked out of our warehouse, you will receive an email confirmation from Sunlighten. You will receive an additional email from the shipping carrier. For Solo® Systems your shipping carrier will be FedEx Ground. For Solo Rises you will receive an additional email from the shipping carrier. Please note the ETA is just an ETA, not a confirmation of a delivery date. And make sure to check your junk mail for this message as it will not come from Sunlighten. If you have questions regarding tracking, please don’t hesitate to reach out to our Logistics Team at 1.877.292.0020 or email at shipping@sunlighten.com.
Getting Ready
We have received your order and we are getting your sauna ready to ship. Once your sauna is prepped for shipping and checked out of our warehouse, you will receive an email confirmation from Sunlighten. You will receive an additional email from the shipping carrier. For Solo® Systems your shipping carrier will be FedEx Ground. For Solo Rises you will receive an additional email from the shipping carrier. Please note the ETA is just an ETA, not a confirmation of a delivery date. And make sure to check your junk mail for this message as it will not come from Sunlighten. If you have questions regarding tracking, please don’t hesitate to reach out to our Logistics Team at 1.877.292.0020 or email at shipping@sunlighten.com.
We’ve Got Movement
Please allow 12-15 business days from shipped date for the sauna to reach your local area. Once the sauna checks into the final mile carrier, the local agent will reach out directly to set up a delivery date and time frame. From your end, we advise you to triple check measurements and electrical. At this point, you have probably crossed this off the list, but it doesn’t hurt to review the specifications to ensure you are ready to set up your sauna. Review your sauna specifications here. Check dimensions of the largest sauna panel to be sure it will fit through the pathway to its final location. If required, install a dedicated circuit with appropriate power specifications.
We’ve Got Movement
Please allow 12-15 business days from shipped date for the sauna to reach your local area. Once the sauna checks into the final mile carrier, the local agent will reach out directly to set up a delivery date and time frame. From your end, we advise you to triple check measurements and electrical. At this point, you have probably crossed this off the list, but it doesn’t hurt to review the specifications to ensure you are ready to set up your sauna. Review your sauna specifications here. Check dimensions of the largest sauna panel to be sure it will fit through the pathway to its final location. If required, install a dedicated circuit with appropriate power specifications.
Sunlighten Always Delivers
To prepare for your Sunlighten Sauna delivery, please ensure there is a flat, paved surface available, extending up to your garage door. The sauna will be delivered and left on a pallet and cannot be transported up steps. Ideally, a paved driveway provides the best accessibility. The final delivery carrier will make every effort to deliver the sauna up to your garage or if the pallet fits with the sauna packaging safely inside the garage. For alternative delivery arrangements, please contact your Sunlighten representative to ensure a smooth delivery. On your end, please prepare for a large delivery. Your sauna will be carefully packaged across two to three large, mattress-sized boxes, each weighing 130 lbs. or more. Please be prepared with at least two people (or more for larger units) to unpack all the panels and assemble them in their final location.
Sunlighten Always Delivers
To prepare for your Sunlighten Sauna delivery, please ensure there is a flat, paved surface available, extending up to your garage door. The sauna will be delivered and left on a pallet and cannot be transported up steps. Ideally, a paved driveway provides the best accessibility. The final delivery carrier will make every effort to deliver the sauna up to your garage or if the pallet fits with the sauna packaging safely inside the garage. For alternative delivery arrangements, please contact your Sunlighten representative to ensure a smooth delivery. On your end, please prepare for a large delivery. Your sauna will be carefully packaged across two to three large, mattress-sized boxes, each weighing 130 lbs. or more. Please be prepared with at least two people (or more for larger units) to unpack all the panels and assemble them in their final location.
Let's Get Set Up!
Your sauna will be packaged very well to keep it safe from shipping damage. This requires a lot of packing materials. Please be prepared for multiple, large-sized boxes and have room for all the materials in the packaging. Make sure before throwing away any packaging, you have removed ALL parts. There will be a small box containing hardware pieces nestled within the larger pieces.
Let's Get Set Up!
Your sauna will be packaged very well to keep it safe from shipping damage. This requires a lot of packing materials. Please be prepared for multiple, large-sized boxes and have room for all the materials in the packaging. Make sure before throwing away any packaging, you have removed ALL parts. There will be a small box containing hardware pieces nestled within the larger pieces.