Return and Cancellation policy

mPulse, Signature, and Amplify Saunas (Closeout Models Excluded)

Buyer may cancel and return the Goods to Seller, subject to the terms and conditions of this policy, if Buyer provides written notice to Seller via email or mail at 2 Television Centre 101 Wood Lane, London, United Kingdom W12 7FR c/o Customer Care within thirty (30) days of Buyer’s receipt of the Goods that Buyer does not accept the Goods.

Buyer shall assume all risk of loss associated with the return as well as merchant, shipping, handling, restocking and other fees, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until such time as Seller (a) is in receipt of the Goods; (b) has inspected the Goods; and, (c) in Seller’s discretion, has found such Goods to be free of damage. ALL RETURNED GOODS MUST BE IN THEIR ORIGINAL PACKAGING. In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of any deposit or payment or cancel any payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.

Shipping, Handling, Restocking, Processing Fees, Costs and Expenses
All cancelled or returned Goods shall be subject to:

(a) 3% administration fees

(b) storage fees and costs associated with re-routing the Goods;

(d) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (e) Seller providing Buyer with a Return Merchandise Authorization (”RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees.

All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller’s option, Seller may recoup and/or offset any Costs and Fees from any deposits or payments made by Buyer to Seller.

Solo System (Closeout Models Excluded)

Buyer may cancel and return the Goods to Seller, subject to the terms and conditions of this policy, if Buyer provides written notice to Seller within thirty (30) days of Buyer’s receipt of the Goods that Buyer does not accept the Goods.

Shipping, Handling, Restocking, Processing Fees, Costs and Expenses
All cancelled or returned Goods shall be subject to:

(a) 3% administration fees

(b) storage fees and costs associated with re-routing the Goods;

(c) a handling and restocking fee in the amount of £199 GBP for each Solo sauna £49 GBP for each SoloPad (SoloPads must be unused and in original package; used SoloPads are nonrefundable)

(d) all shipping costs to and from the Seller (collectively, the “Costs and Fees”); and, (e) Seller providing Buyer with a Return Merchandise Authorization (“”RMA”) number. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees.

Custom Saunas

IN NO EVENT MAY CUSTOM ORDERS BE CANCELLED OR RETURNED TO SELLER. NEITHER DEPOSITS NOR ANY PAYMENTS MADE BY BUYER TO SELLER FOR CUSTOM ORDERS WILL BE REFUNDED TO BUYER. BUYER SHALL AT ALL TIMES REMAIN FULLY LIABLE FOR FULL PAYMENT OF THE CUSTOM ORDER. A “custom order” shall mean any order from a Buyer that is designed or manufactured in whole or in part to Buyer’s specifications.

Accessories

Shipping, Handling, Restocking, Processing Fees, Costs and Expenses
All cancelled or returned Goods shall be subject to:

(a) 3% administration fees

(b) storage fees and costs associated with re-routing the Goods;

Other Disclaimers

*Please note that there is a 3% administration fee on any credit card refund if you request to change credit cards for your deposit.

Insufficient Checks or ACH Transactions
Any insufficient checks or ACH transactions will be charged a £25 GBP fee and model will go back into inventory.

Return, Exchange, & Cancellation Policy